Health Check

Privacy

The Digital Health Check is run by Sonar Group for EssilorLuxottica. This page says what the service collects, where it is held, and for how long. It is written for the EssilorLuxottica staff who nominate a practice and for the practices whose public presence is reviewed.

What we collect, and why

From the person nominating a practice. Your name and work email address. The email tells us who submitted the nomination and where to send the finished report; it is not an account and it does not sign you in. We also record the date and time of the submission and the internet address it came from, which we keep briefly to protect the form from misuse.

About the practice. Its trading name and locations, its website and public social and Google Business Profile links, what it would most like to improve, and anything the nominator tells us about the relationship. Optionally, a contact name and email at the practice, if the nominator provides one.

From public sources during the review. The Health Check is an outside-in review. We look only at what the practice has already published: its website, its Google Business Profile and its public social accounts. We do not sign in to anything, we do not ask for analytics or advertising access, and we never infer that something is absent because we could not see it. What we capture are copies of those public pages and listings, dated, so that every finding in the report can be traced to what was visible at the time.

What we do not collect. Customer or patient data of any kind, financial information, or anything behind a login. We hold only one identifier from Google for a listing, so that we can find the same listing again; we do not store the rest of what Google returns.

Where it is held

Nominations and reports are held in this application's database on infrastructure in Australia, operated for Sonar Group by PS Design Studio. The evidence captured during a review is held in a private repository controlled by Sonar Group. Access to both is limited to the Sonar staff who confirm and assess Health Checks and the people who operate the system. Reports are sent by email to the EssilorLuxottica contact who made the nomination.

How long we keep it

Proposed on 2 September 2026 and awaiting confirmation by Sonar Group and EssilorLuxottica. Until then these are the periods we are working to.

• Nomination and contact details, the assessment and the report — kept for 24 months from the date the Health Check is completed or the nomination is withdrawn, then deleted.
• The evidence captured from public sources — kept for the same 24 months, so that a finding can be checked against what was visible when it was made.
• The internet address a nomination was sent from — kept for 90 days, for abuse control only.

Your choices

You can ask us to correct or delete what we hold about you or about a practice you nominated. How to ask, and what happens. You can also write to us at morgan@psdesignstudio.com.

Last changed 2 September 2026.